FAQ

We want customers to feel confident and comfortable when making a purchase, which is why our return policy is designed to provide flexibility and reassurance. Most items can be returned for a full refund within 365 days from the date of purchase as long as they remain in new condition. To qualify for a return, products must not show signs of wear, washing, or damage, and all original tags must still be attached. Footwear is inspected carefully before acceptance, and shoes that display visible wear or damage cannot be returned. These guidelines help ensure that returned items meet the same standards of quality that customers expect when purchasing from us.

Customers who prefer to return items in person may do so at any Buck Mason retail location without paying any return fees. Store locations can be found through the store locator on our website. If visiting a store is not convenient, returns and exchanges can also be completed by mail. When returning items by mail for a refund, a flat return shipping charge of eight dollars per package will be deducted from the refund amount. Exchanges processed through the mail do not include a return shipping fee. Customers can request an exchange by completing the exchange section on the packing slip included with their order. Once the original item arrives at our facility, the replacement product will be shipped.

If a package arrives damaged or contains the wrong item, our customer service team will assist in resolving the issue quickly. Customers can reach out by phone or text, and we will arrange a solution without additional cost. For orders shipped internationally or to addresses such as APO, FPO, or Puerto Rico, customers are responsible for covering return shipping costs. International returns require contacting our support team by email in order to receive instructions for completing the return process.

Certain products are not eligible for standard returns. Vintage watches are sold under separate purchase agreements that are provided at the time of sale. Items purchased at outlet stores, altered garments, and vintage merchandise are considered final sale and cannot be returned or exchanged. Purchases made through Buck Mason locations inside Bloomingdale’s department stores must be returned directly to Bloomingdale’s, as Buck Mason retail stores are not able to process those transactions.

Orders within the United States are shipped through UPS. Standard shipping orders are typically processed within about forty-eight hours and usually arrive within approximately eight business days. Expedited shipping options are also available. Orders placed before 1:00 pm Central Time for expedited service are generally processed the same day and delivered within two to three business days. Orders placed after that cutoff time, on weekends, or during major holidays are handled on the next available business day. In some cases, items within a single order may ship separately if they are fulfilled from different locations, which means they may arrive in multiple packages. For security purposes, expedited orders valued at five hundred dollars or more require a signature upon delivery.

Shipping services are available across the United States as well as to selected international destinations. International shipping currently includes several countries in Europe, North America, and Oceania. Applicable duties, taxes, and value-added taxes are calculated automatically during checkout based on the destination and the type of products purchased. These charges are included in the total cost during checkout, so customers do not need to pay additional fees upon delivery.

While we do not currently offer traditional gift wrapping options, customers can purchase gift cards in both physical and digital formats. Physical gift cards are shipped within approximately forty-eight hours, while digital versions are sent by email shortly after the order is completed. Gift cards cannot be refunded or discounted and are not subject to sales tax at the time of purchase.

Customers also have the option to use Afterpay as a payment method for eligible purchases. Afterpay allows qualifying orders to be divided into four equal payments that are made over time without interest. This option is available within certain order value limits and does not apply to gift card purchases. If an item purchased through Afterpay is returned, the refund is processed through Afterpay according to the standard return procedure.

Because fit and sizing can vary depending on the design of each garment, detailed size charts are available on individual product pages. Customers who are unsure about sizing or fit are encouraged to contact our styling team for personalized recommendations. For those shopping in our retail locations, complimentary hemming services are offered on full-price jeans and pants purchased in store.

Buck Mason places strong emphasis on craftsmanship and quality production. Many of our garments are produced in the United States, while others are created in partnership with trusted manufacturers around the world who specialize in specific materials and techniques. Our products are sold exclusively through our official website and authorized Buck Mason retail stores, which allows us to maintain consistent service and ensure the authenticity of every item we offer.